For background go to a couple of my blogs: November 9, 2008 First Major Purchase and November 24, 2008 Distance saved her life. These are about replacing our broken blender jar.
We still don't have the replacement jar. It was to have shipped Thanksgiving week. Last Friday I called again to see when it would be shipped. I got a machine telling me they closed at noon on Fridays. What kind of business doesn't work Friday afternoons? And one that deals with the West Coast? It was just noon here on the West Coast, so I was hours late calling. Monday I called at 8:00 a.m. PST, no answer, just ringing, and ringing. I kept trying and finally graduated to a busy tone. I had to leave and wouldn't be back until 6:00 that night. I asked Marty to please keep trying through the day. Success! we hope. He got a person, not sure if it was the nasty Yankee Lady, and they gave him a shipping number. Now it hasn't been shipped yet, but we have a number. Maybe it really will be shipped this time. They say third time charm.