Sirens! Fear! and a huge error

Yesterday I was reading a book,  nice and relaxed, thinking I might just take a nap.  Then all HELL broke loose.  Sirens going off, sirens in my stairwell!  The burglar alarm was going off!  Wait a minute, it isn't set, how can it be going off?  And then the front door opened and Marty was home.  What is going on?

He shuts the alarm off and tries to figure why it went off.  I am saying we have to call and stop the company from calling the police.  Then he realizes in pulling his keys out, he hit the panic button.  Oh crap, we will have a SWAT team here any second. 

We start trying to reach the company.  The number we called was closed for the day.  Really the alarm company doesn't take calls 24 hours a day?  This is the number on the sign.  Who to call?  Then I realized the alarm company is to call us before they call the police.  Why isn't the alarm company calling to check on us?  Something is seriously wrong.

Marty went on line and finds the monitoring number and calls.  He identified himself and gave the safe word. The voice on the other end says there was no record of the alarm/panic button going off.  I really was upset then. They aren't monitoring us?  We are paying money and nothing is protecting us except a very loud noise?

This morning Marty talked to the main office and they don't understand why we were told no alarm reported.  They have a record of the alarm going off.  They will be tracking down who took our call and what went wrong with the plan. 

I hope heads will roll!

Who turned on the burglar alarm?

I have mentioned our house is on the market.  It is a pain to be always ready to show the house. And I have been vocal about that.  I also have told you of the things people will do to belongings in a house for sell.  Friday we had something new, our Realtor had never heard of this one.

Friday Marty and I had an early afternoon appointment and then went to the grocery.  When we returned home I started putting up food.  Then I heard it.  The burglar alarm was doing its chime thing before it goes off.  I ran into the foyer and put in the code.  How the hell did the alarm get set?

When the house went on the market we taped paper over the alarm key pad.  That way we could not set the alarm by accident or habit.  You can set the alarm without the code.  There are buttons for away and for stay.  Some one had punched in the stay button.  Someone had been in the house while we were out.  But no Realtor's business card on the table.  The lock box sends our Realtor an email anytime someone gets the key out.  He had not received an email. 

Someone was in the house using a key, or they picked the lock.  This is the second time we thought some one had been in the house.  Nothing was stolen, nothing rearranged.  Why set the alarm?  Are they just messing with us? 

Had someone been in the house, or was it Casper the Friendly Ghost?